At Zenith Global Resources LLC, doing business as Posepulse, we aim to provide transparent and fair refund practices. This policy outlines when refunds may be issued and the steps customers must follow to request one.
Refund requests must be submitted within 30 days of the original purchase date and will only be considered if the account shows limited or no active usage of the service.
Refunds are generally not provided for renewals, plan upgrades/downgrades, or accounts with substantial usage during the initial period. Enterprise contracts, custom integrations, and negotiated agreements may include separate refund terms that override this policy.
Approved refunds are issued to the original payment method within 30 days. In cases where a refund cannot be issued, we may offer account credits or service extensions as an alternative.
To initiate a refund request, please follow these steps:
Contact our support team by emailing support@smartkpihub.com.
Include the following details in your request:
Full name used during purchase
Order or transaction ID
Email address associated with the account
Reason for requesting the refund
Our team will review the request and verify account usage and eligibility according to this policy.
If additional information is required, our support team will contact you for clarification.
Once your refund request is submitted:
Our support team will acknowledge your request within 1–2 business days.
Refund requests are typically reviewed within 3–5 business days.
If approved, the refund will be processed and issued to the original payment method within up to 30 days, depending on the payment provider.
Zenith Global Resources LLC
1740 H. Dell Range Blvd #281
Cheyenne, WY 82009
support@smartkpihub.com
(507) 403-8936
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