FAQs – Smart KPI Hub

Frequently Asked Questions

Find answers to common questions about SmartKPIHub, our automated analytics platform, and how it can transform your reporting workflow.

General Questions

What is SmartKPIHub?

SmartKPIHub is an automated analytics and KPI dashboard platform that transforms your raw data into beautiful, actionable reports delivered directly to your email inbox. Simply upload your data, and we handle the rest.

How does SmartKPIHub work?

It's simple: 1) Upload your data (CSV, Excel, or connect your data source), 2) Our AI-powered engine generates visual analytics and KPI dashboards, 3) Receive professional reports via email on your preferred schedule.

Do I need technical skills to use SmartKPIHub?

No technical skills required! SmartKPIHub is designed for business users. If you can upload a spreadsheet, you can use SmartKPIHub. Our intuitive interface guides you through the entire process.

What makes SmartKPIHub different from other analytics tools?

Unlike traditional dashboards that require logins and constant monitoring, SmartKPIHub delivers insights directly to your inbox. No more logging into multiple platforms - your KPIs come to you automatically.

Data & Integration

What data formats do you support?

We support CSV, Excel (XLS, XLSX), Google Sheets, and can connect to SQL databases (MySQL, PostgreSQL, SQL Server) and REST APIs. We're constantly adding new integrations.

Can I connect to my existing tools?

Yes! SmartKPIHub integrates with popular tools like Google Analytics, Shopify, Stripe, QuickBooks, Salesforce, and many more. Professional and Enterprise plans include API access for custom integrations.

Is my data secure?

Absolutely. We use bank-level encryption (AES-256) for data at rest and in transit. All data is stored in secure, SOC 2 compliant data centers. We never share your data with third parties.

How much data can I upload?

Starter plan supports up to 100MB per file, Professional up to 500MB, and Enterprise has no limits. For larger datasets, we recommend connecting directly to your database.

Pricing & Billing

Is there a free trial?

Yes! All plans come with a 14-day free trial. No credit card required to start. You can explore all features and see the value before committing.

Can I change my plan?

Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing adjustments automatically.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and bank transfers for Enterprise customers.

What's your refund policy?

We offer a 30-day money-back guarantee on all plans. If you're not satisfied for any reason, contact us within 30 days for a full refund, no questions asked.

Are there any hidden fees?

No hidden fees ever. The price you see is the price you pay. All features listed in your plan are included at no extra cost.

Support & Help

How do I get help if I'm stuck?

All plans include email support. Professional plans add priority chat support, and Enterprise customers get 24/7 phone support plus a dedicated account manager.

Do you offer onboarding assistance?

Yes! All plans include access to our getting started guides and video tutorials. Enterprise customers receive personalized onboarding and training sessions.

Can you help set up custom reports?

Our support team can help you configure reports on Professional and Enterprise plans. We also offer custom report development services for complex requirements.

Still Have Questions?

Our support team is here to help. Reach out and we'll get back to you within 24 hours.